Plivo is privately held, has been profitable 2014, has more than 180 employees and counts more than 70,000 customers among its clientele, including recognizable names such as Zynga, Experian, GoDaddy, Greyhound, Atlassian, IBM, LogMeIn among many others. It has three office locations including headquarters in San Francisco, a second office in Bengaluru, India and a third in Dublin, Ireland. Plivo has received funding from investors including Andreessen Horowitz, Qualcomm Ventures, Battery Ventures and Y Combinator. This project became Plivo Open Source, which soon received enough of a following to continue development into the complete cloud platform that the service has become today. After not finding one suitable for their needs, they decided to build their own. The company was founded in 2011 when co-founders Mike Ricordeau and Venky Balasubramanian met on Github looking for a communications platform that could add voice and SMS capabilities to their web applications. The company says its mission is to simplify global telecom and enable access to quality cloud communications at a low cost.
![plivo phlo plivo phlo](https://s3.amazonaws.com/plivo_blog_uploads/static_assets/images/blog/virtual-receptionist/image05.png)
Plivo provides XML and HTTP APIs that serve as building blocks for companies to integrate telephony and text messaging capabilities in their applications without requiring a thorough understanding of telecommunication infrastructure. PLIVO IS PROBLEMATIC w/ TERRIBLE CUSTOMER SERVICE! -AJ
![plivo phlo plivo phlo](https://s3.amazonaws.com/plivo_blog_uploads/static_assets/images/blog/blood_donation/image3.png)
Plivo phlo install#
Instead, now I have lost Sunday and Monday productivity, with no further reply to my follow-ups from Plivo Support!?! Unreal! I avoid UNPROFESSIONAL COMPANIES like PLIVO! What is PLIVO’s “support staff” (loosely) for? What does Plivo expect me to do now, higher a tech to install their software? No sir! I will yell it from up-high (haha) & I will demand a refund, and go to Twilio, WHICH IS MY ADVICE TO ANYONE ELSE READING THIS. That I am convinced of it, and there should be more “how-to/ you-tube visuals” available anyway about this and related. I would bet if this support person, who wanted to ‘hit solved’ apparently as swift as possible, early Monday morning, would have taken 5 mins to think, what issue stoping me & this SDK, could have supplied a quick fix.
Plivo phlo download#
I followed step by step on the Plivo website, download the programs Plivo says, follow each step, get suck at step 4, and Plivo claims my issue, not theirs, who cares, has nothing to do with them, cavalierly. WOW, LET ME UNDERSTAND THIS: I signed up for Plivo, Pay $, and Plivo provides a list of instructions to use SMS-platform. “Kindly ensure that you are using the latest SDKs of composer and PHP-SDK provided by Plivo here… it is not on our end…”įIRSTLY, downloads clearly state, each is the latest version available, so telling me to go check the versions THAT YOU ALL ARE PROVIDING IS GARBAGE ADVICE AND CLEARLY “THE RUN AROUND”! After in-depth 8+ hours looking but not finding any useful: ‘how-to-s’, you-tubes, nor Plivo website additional explanation, nothing of value, as a last resort I email support, with a log of the issue, not wanting to use there time if I could solve it myself.
![plivo phlo plivo phlo](https://www.plivo.com/assets/posts/images/phlo/voice-notification/console_create_new_phlo.jpg)
I need to have the most basic integrations up and running, I was confused when it came to “Triggering the PHLO from your SMS app” and/or “install the server SDKs”. I am so sorry I did not go with Twilio as a friend advised. PLIVO IS STRONGLY NOT RECOMMENDED! Plivo (or choice of Twilio) is required by a 3rd party platform, for the SMS and phone number purchasing features. I am no programmer and no tech-ee like many of you all, you are quite fortunate. but what if there is an issue like this every week / month? Nothing! it’s fine from their perspective and they will never do anything about it.
![plivo phlo plivo phlo](https://s3.amazonaws.com/plivo_blog_uploads/static_assets/images/blog/blood_donation/image02.png)
Every time there is an issue it’s usually you reporting it first, then it takes couple hours for them to even read about it at which point it’s usually ok again and they just close the ticket saying it was just a temporary issue. – they don’t have any monitoring in place. Then they just blame companies they work with – mostly carriers. – they don’t take any responsibility EVER! any issue you face you have to provide loads of examples (even though they have all the details already and could just check their logs). Just recently we analysed our sms traffic and there was over 2.5% messages with an unknown status (which apparently means it just got lost somewhere) yet it’s absolutely acceptable for them to still charge for those. – they over charge and refuse to issue refunds for services they don’t provider because their system is not working properly. not receiving calls from the biggest UK provider) – their status page is an absolute lie! they never ever report issues we face (and quite often it’s a major issue e.g.